Responsible gambling

Gateway Casino Kenora is committed to responsible gaming practices that promote fun, safety, and security for all players. Our goal is to ensure a positive experience for our customers while minimizing the risk of problem gambling.

Understanding Responsible Gaming

Problem gambling can affect anyone, regardless of age or background. It's essential to recognize the warning signs and take steps to prevent it from happening.

• Binge playing: Playing more than you planned or intend.
• Chasing losses: Continuing to gamble after losing money in an attempt to win back what was lost.
• Losing control: Feeling a need to continue playing even when you've had enough or should stop.

Self-Exclusion and Responsible Gaming Tools

We offer various responsible gaming tools to help you manage your play:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount of money you can deposit into your account.
• Time-Outs: Take a break from playing for 24 hours, seven days, 30 days, or up to 90 days. This feature also applies across all Gateway properties and OLG sites.
• Reality Check: Receive pop-up reminders every 30-120 minutes to encourage responsible play.
• Self-Exclusion: Choose a minimum of six months or indefinite self-exclusion from playing at any of our casinos.

Additional Support

We're committed to providing resources for those in need:

• ConnexOntario Gambling Helpline: Call or text for confidential support and guidance.
• Problem Gambling Institute of Ontario: Seek help from a certified problem gambling treatment center.
• Gamblers Anonymous Ontario: Join a community that understands the challenges of problem gaming.

Support Organizations

We've partnered with organizations dedicated to promoting responsible gaming:

• Responsible Gaming Council (RGC): Access reliable information and resources on responsible gaming best practices in Canada.